Frequently asked questions

If your questions still aren't answered, feel free to contact us here
How does a Trialflare pilot study work?

Pilots are low-cost and low-commitment opportunities for your organisation to try out Trialflare. We’ll demo the platform to you, train your staff, arrange pricing that works for you, and be at your side every step of the way. Learn more here.

What can I get done as part of a pilot study?

We will provide you with full training and setup an account with a small number of team seats for your research admin or healthcare professionals. We will guide you through your trial stage setup and can reproduce any templates, protocols or case report forms (CRFs) you might have or wish to use. We will show you how to enrol participants, how to setup reminders and push notifications and how to start collecting data. If you're hesitant on running a full-blown study, no problem, we can tailor the pilot to collect dummy data in a sandbox environment. The purpose of the pilot is to show you how easily and quickly you can make the switch to Trialflare. Learn more about our pilots here.

What happens after the pilot?

Whether you run a full trial or not during the pilot, we are confident that you will love Trialflare. Should you wish to switch over to a subscription license you will be able to discuss this with your personal account manager and select from one of our more popular plans or work out a custom license that works for you. Learn more about our plans here.

Are there discounts for yearly plans?

Yes. We offer monthly plans and 16% discount for all our plans when you pay annually.

Is my data safe?

We take data security very seriously. We use industry-grade standards of encryption both at rest and during submission. Our software and staff look after your data at all times. Read more about our security here.

What happens if I want to terminate my license?

If you wish to terminate your subscription with Trialflare, all of your data (and platform integrations) will be removed from the platform. We will provide you with a full export of your data and you will be able to sign up again at any time should you wish to.

What happens if I need to modify my license?

Simple! Get in touch and just let us know how your circumstances are changing. Your account manager will be at-hand to help you throughout the whole process and weight up options that work for you. Whether you're looking to ramp up or cool down your Trialflare usage, we'll make it hassle-free.

How can I convince my organisation to make the switch?

We appreciate that establishing trials pipelines takes a very long time and upsetting that can make some people feel uncomfortable. With our full support and designated account manager available to you, we will work with you and your organisation to get things up-and-running. Full training will be provided and we will show you how our platform integrations can help synchronise Trialflare with your existing organisational workspace. We don't interfere with your study design, REC approval process, SOPs, CRFs or participant recruitment. We provide the data capture solution to streamline your existing trials.

What are your datacentres compliant with?

Our datacentres are hosted in the UK and Europe and are independently audited and are certified for compliance with ISO/IEC 27001:2013, 27017:2015, and 27018:2014. Trialflare itself also maintains strong personal data protections. We are registered with the ICO, have a dedicated Data Protection Officer, and are compliant with relevant regulations, such as GDPR. What's more, we provide full audit trail exports for any relevant regulatory body to evidence every action performed by every user on the platform throughout your license agreement. See how seriously we take security here.

Why not try one of our pilot plans?

Low cost. Low commitment.
Get started now
6 months to get up-and-running
Full training provided
Friendly support staff
Help every step of the way