💡 Frequently asked questions
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Is Trialflare free to use?

We offer free to use licenses for academic research (not involving for-profit organisations) and for CROs in any of their work as part of our CRO Partnership Programme. Our free usage comes with 'fair usage' which slightly limits the number of SMS and storage you can use as part of your research. This covers most bases, however, every study is different and if you do have some much higher needs this can also be supported at a cost for additional SMS and storage as per your requirements.

What type of research can I use Trialflare for?

Trialflare is incredibly flexible. You can use the many features of the platform to carry out clnical or nutritional trials, public health research, surveys and questionnaires and more. We have created optimised solutions for eCOA/ePRO, eConsent and eCRF to help with your study setup and execution.

Who are you - what is your background and expertise?

Our expert team are pioneers in digital healthcare. We are a hybrid group between clinical and nutritional research, data scientists and software developers. Our team are GCP trained, too.

Where do you operate - Europe? USA? UK?

We use a network of datacentres which operate worldwide. We can support the conduct of studies in any country or language while being compliant and secure.

Our data and IP are quite sensitive - who owns the data?

100% you. Trialflare is your tool to collect the data you need. We help you with the tools to gather this data in an efficient and accurate way. Whether it's on- or off-site, on a laptop, tablet or smartphone, the data is yours. Any time you wish to remove the data from the platform you are welcome to download and request a full deletion. If required, we can also arrange a data transfer agreemnt (DTA). We do not access or share any of your data whatsoever and are also happy to sign NDAs should you have any concerns about sensitive data or company IP.

We must be regulatory and/or "best practice" compliant to undertake our work - is Trialflare?

Yes. We are compliant with all major regulatory frameworks including ICH-GCP, HIPAA, GDPR and more. Our servers audit log and encrypt all data collection events. In the event that you need to provide assurance or proof of compliance, Trialflare can provide you with a full data export. Additionally, if you need any documentation or support for submissions to IRB / REC / IRAS, we can also provide this.

How is Trialflare different to other platforms on the market?

Trialflare is easy and lightweight, but also heavy lifting. You don't need a designated IT department or team and you and your host organisation don't need to self-host your data or to run the app for you. We are very security-focussed and use industry gold standards to ensure everything is encrypted in transit and at rest on our servers which are backed-up regularly. We have custom tiers of access which enable you work with and engage with all users in your research- whether it's sponsors, participants or clinicians on one site in one language or in many.

We offer lots of solutions to help with your research, including eCOA / ePRO, eConsent, eCRF, randomisation and blinding, free SMS and email usage, instant messaging, hosting and encryption to name a few. Everything in Trialflare comes together as an all-in-one solution. You can use as little or as much of these products as you need. We also provide any human assistance you need, including ongoing training and support.

Do you offer pilot projects?

Yes - we appreciate that up-rooting your existing setup is sometimes difficult. For that reason, we can offer reduced cost pilot plans for industry and free pilots for academia and CROs. This pilot period enables you and your team to familiarise yourself with the platform, receive free training and to have a practice at running a study, if you need to - whatever format it is.

Can I actually talk to someone if I need help?

Absolutely. Many out-of-the-box solutions might provide you with some documentation to train and help yourself. We can meet with you on Zoom or Teams calls to provide you and your teams with any training or support that you need for free. Our training and support service is ongoing while you are working with us.

What happens if I need to modify my license?

Get in touch and just let us know how your circumstances are changing. Your account manager will be at-hand to help you throughout the whole process and weigh-up options that work for you. Whether you're looking to ramp up or cool down your Trialflare usage, we'll make it hassle-free. For example, you might have a free license, but might soon need very high SMS and storage usage not covered in your free license. Get in touch and we can provide a quote for this.

Is my data safe?

We take data security very seriously. We use industry-grade standards of encryption, both at rest and during submission and our data centres are independently audited. We are registered with the ICO and have a dedicated Data Protection Officer. Our software and staff look after your data at all times. Read more about our security here.

What happens if I want to terminate my license?

If you wish to terminate your subscription with Trialflare (whether it is a free license or not), all of your data (and platform integrations) will be removed from the platform. We will provide you with a full export of your data and you will be able to sign up again at any time should you wish to. If any data transfer agreements (DTA) are needed for sensitive human trials data you need stored long-term, this can also be arranged free of charge.

We already use something else - why should we change?

Amongst our many excellent features, we pride ourselves on user-friendliness. Our platform is rated as 95% for useability and our software development team are constantly updating and adding new features. We are also happy to collaborate with end-uses and create new solutions together.

Some platforms can be difficult to use and, particularly for industry users, very expensive. We keep what we can free of charge and provide any support and training you need to comfortably carry out your research in a stress-free manner. You won't need to provision an IT team for setup and ongoing maintenance - we do this all for you.